Case Study: Campion Insurance streamlines customer onboarding with ID-Pal

Campion Insurance cuts onboarding from 5–14 days to seconds with ID-Pal

Campion Insurance, a major Irish insurance broker, faced a fragmented and slow customer onboarding process that was heavily reliant on manual paperwork and physical documents. Their challenge was to digitize this journey to increase efficiency and meet customer expectations, especially under COVID-19 restrictions. They partnered with vendor ID-Pal to implement its identity verification solution.

ID-Pal provided an end-to-end digital onboarding platform that allows customers to submit and verify their identity documents remotely in minutes. The solution uses liveness checks, facial comparison, and document verification to ensure security and compliance. For Campion Insurance, ID-Pal resulted in a significantly improved customer experience, the elimination of physical paperwork, faster turnaround times, and increased operational efficiency, allowing employees to focus more on customer service.

Campion Insurance