Case Study: AIB Merchant Services streamlines merchant onboarding with ID-Pal

AIB Merchant Services achieves 93% first-time approval with ID-Pal

The customer, AIB Merchant Services, faced a challenge in streamlining its merchant onboarding process, which involved multiple internal teams and was inefficient. They partnered with the vendor ID-Pal to implement its identity verification solution to create a more seamless and compliant process.

ID-Pal's solution provided a customer app for quick identity submission and a business portal for review, creating an efficient end-to-end process. This resulted in a 93% first-time approval rate and generated significant time efficiencies for the aib merchant services teams, all while ensuring robust compliance.

AIB Merchant Services