Case Study: IT-Tech saves time and improves email security with ID Agent's Graphus and BullPhish ID

How the Graphus-BullPhish ID Drop-a-Phish integration made a difference in productivity at IT-Tech

IT-Tech, a nine-person MSP serving over 200 SMBs, was struggling with the significant time its technicians spent on whitelisting domains for security training emails. Their previous Proofpoint email security solution was also ineffective, often missing phishing messages and requiring cumbersome manual management through a separate portal, which allowed dangerous emails to reach users.

ID Agent provided its BullPhish ID and Graphus solutions to address these challenges. The automated Drop-a-Phish feature in BullPhish ID eliminated manual whitelisting, while Graphus improved phishing detection and streamlined email access. This integration saved one technician approximately 12 hours per month on training campaigns and an additional eight hours per week on administrative tasks, allowing for more billable work and providing clients with superior protection.

IT-Tech

Samual Carman

Technical Account Manager