Case Study: TechNosis improves clients’ security awareness training and email security with ID Agent’s BullPhish ID and Graphus

How TechNosis improved its clients’ security awareness training and email security with BullPhish ID and Graphus

TechNosis, an established managed service provider, was facing challenges with the increasing volume of phishing attacks targeting its clients. Their technicians were spending excessive time manually managing security awareness training campaigns and whitelisting domains to ensure phishing simulations bypassed client email security filters. These blocked training emails were also negatively impacting customer satisfaction. They turned to ID Agent to find a solution that would provide effective training and strengthen email security while minimizing technician overhead.

ID Agent provided TechNosis with its BullPhish ID and Graphus solutions. This combination automated the training process, saving technicians significant time on setup and deployment. Crucially, the Drop-a-Phish integration between the two products ensured phishing simulations landed directly in user inboxes without manual whitelisting. The result for TechNosis was a more efficient operation with reduced overhead and a strengthened security offering that improved client satisfaction.

TechNosis

Emma Stone

Director of Operations