Case Study: Wetherby Whaler streamlines takeaway service with ICRTouch

Wetherby Whaler reduces queues and boosts basket values with ICRTouch

Wetherby Whaler, a renowned fish and chips restaurant group with eight branches across Yorkshire, sought to improve customer experience and streamline operations during a refurbishment program. To address challenges with high footfall and internal communication, they reached out to their local Authorised ICRTouch Partner, Venture EPoS, for intuitive solutions.

ICRTouch, via Venture EPoS, implemented a comprehensive ecosystem including TouchPoint terminals, SelfService kiosks, and TouchOffice Web back-office management. This solution reduced queues, increased average transaction values through upselling, and improved internal communications. The results included a more streamlined service and greater operational insight for the management team, allowing them to efficiently implement changes across all sites in real-time.

Wetherby Whaler