Case Study: Watford FC improves hospitality service with ICRTouch TouchPoint and County EPOS

Watford FC installs ICRTouch in 4 days to streamline hospitality service

Watford FC, through their hospitality provider Centreplate UK, faced challenges with a hard-to-use EPoS system that caused frequent bill queries and slowed down service during matchdays. Seeking a solution, they contacted County EPOS, who implemented ICRTouch's TouchPoint EPoS software and PocketTouch handheld order pads to address these issues.

County EPOS successfully installed the new ICRTouch system in an extremely short timeframe before a high-profile match. The solution, featuring intuitive software and handheld devices for accurate order taking, led to instant printing of orders to the kitchen and bar. This sped up service significantly, eliminated billing errors, and received high praise from the Watford and Centreplate staff for its efficiency and the support provided.

Watford FC