Case Study: Vectis Ventures streamlines park operations with ICRTouch EPoS and ticketing solutions

Vectis Ventures streamlines 42 terminals across 2 attractions with ICRTouch

ICRTouch implemented its EPoS software solutions for Vectis Ventures, the owner of two major Isle of Wight tourist attractions including the UK's oldest theme park. The customer's initial challenge was to unify all hardware across their sites to improve the customer and staff experience, support various sales environments, and simplify voucher and stock management. A second phase involved replacing their in-house ticketing system to enable online sales and provide more advanced functionality.

The solution from ICRTouch included deploying 42 Sam4S Titan terminals with custom upgrades, integrating Paymentsense for payments, and utilizing modules like TouchOffice Web for vouchers and TouchStock for inventory. For ticketing, a new system based on the ByTable framework was developed. The results were improved transaction processing, more reliable hardware, and streamlined operations. The new ticketing system successfully handled a high volume of sales for their Christmas event, providing Vectis Ventures with robust reporting and management tools.

Vectis Ventures