Case Study: The Tollemache Arms boosts efficiency and wins BII Licensee of the Year with ICRTouch

The Tollemache Arms reduces wait times with ICRTouch

The Tollemache Arms, a renowned restaurant and pub, faced challenges with slow service and confused communication. To enhance both customer and staff experience, they worked with vendor ICRTouch to upgrade their technology infrastructure, seeking to streamline ordering and payment processes and improve operational efficiency.

ICRTouch, through their partner ASG, implemented an integrated EPoS system including TouchPoint indoor and outdoor terminals, PocketTouch mobile ordering, and WiFi extensions. This solution resulted in faster order processing, reduced errors, and improved customer satisfaction. The automation and real-time reporting provided by ICRTouch significantly increased operational efficiency, which contributed to the pub winning the BII Licensee of the Year 2023 award.

The Tollemache Arms