Case Study: The Chequers Inn boosts efficiency and spend per head with ICRTouch self-service kiosk solutions

The Chequers Inn boosts spend per head with ICRTouch after serving 4,000 covers a week

The Chequers Inn, a renowned pub on the Isle of Wight, faced challenges managing high footfall and rising operational costs across its large indoor and outdoor spaces. To automate order-taking and cut costs while maintaining seamless service, they reached out to vendor ICRTouch and their local partner, ICR Systems, for a solution involving a SelfService kiosk.

ICRTouch implemented a SelfService kiosk to support the pub's large outdoor area, which was integrated with their ByTable ordering platform and TouchOffice Web back office system. This solution streamlined operations, freed up staff to focus on service, and led to a measurable increase in spend per head from customers using the kiosk. The management team reported that the kiosk has been positive for business, boosting revenue and reducing costs.

The Chequers Inn