Case Study: The British Library achieves faster service and reduced queuing with ICRTouch SelfService kiosks

The British Library boosts kiosk sales to 70-80% at Boston Spa with ICRTouch

The British Library, the world's largest library by cataloged items, required a scalable EPoS solution to manage high customer footfall and reduce queuing times across its catering outlets. They partnered with vendor ICRTouch, via their partner Gardiff EPoS, to implement SelfService kiosks to streamline operations and improve efficiency.

ICRTouch's solution involved installing interactive SelfService kiosks integrated with their TouchOffice Web software. This implementation significantly reduced queuing times, achieved a return on investment within the first year, and now processes 70-80% of sales at one site, freeing staff to focus on customer service.

The British Library