Case Study: The Bowgie Inn improves self-ordering and service efficiency with ICRTouch EPoS software

The Bowgie Inn serves 75,000 covers a year with ICRTouch self-ordering

The Bowgie Inn, a busy family pub in Cornwall, faced the challenge of operating safely after COVID-19 lockdowns while meeting high customer demand amidst a staffing crisis. They needed a reliable solution that allowed for completely contactless self-ordering to protect staff and guests. ICRTouch, through their partner Cornish EPOS & IT Services, provided the solution using their ByTable app and SelfService kiosks.

ICRTouch implemented a fully integrated ecosystem featuring the ByTable online ordering app and four 27-inch SelfService kiosks. This allowed all customers to place their own orders, which sped up service, reduced errors, and freed up staff. The solution eliminated ordering issues for customers without smartphones and led to a more efficient operation that could handle busy periods despite reduced staffing levels.

The Bowgie Inn