Case Study: Secret Garden Touring Park improves outdoor ordering and guest service with ICRTouch EPoS

Secret Garden Touring Park speeds up event bar setup in hours with ICRTouch

Secret Garden Touring Park, a low occupancy campsite in Cambridgeshire, needed to update its EPoS system to simplify order-taking across its extensive outdoor seating areas. The challenge was to facilitate reliable at-table ordering for both guests and staff without requiring multiple trips to a central till, aiming to improve control, transparency, and the overall guest experience. The park partnered with vendor ICRTouch and its authorized partner, Epos Ready, for a solution.

ICRTouch implemented an integrated solution using its TouchPoint, PocketTouch, and ByTable software. This allowed staff to take orders tableside with mobile devices and enabled guests to place their own orders via a branded app, with all orders sent directly to the kitchen and bar. The results included a significantly improved guest experience, quicker service, and maximized sales on event nights. The scalable system also made it easy to add a new events bar and utilize TouchPoint for employee clock-in functionality.

Secret Garden Touring Park