Case Study: Royal Southern Yacht Club streamlines operations with ICRTouch EPoS

Royal Southern Yacht Club cuts queues and peak-season staffing with ICRTouch

The Royal Southern Yacht Club was facing operational challenges with an outdated EPoS system, including long queues, inefficient inventory management, and difficulty tracking sales. To uphold their high standard of service, the club sought a new, reliable system from vendor ICRTouch and their partner ASG, opting for the TouchOffice Web cloud-based solution.

ICRTouch implemented a tailored system featuring TouchOffice Web for remote management and TouchPoint terminals with user-friendly interfaces. The solution included real-time sales tracking, inventory management, and a bespoke ByTable app for order-to-table functionality. As a result, the club significantly improved operational efficiency, reduced time spent on checkouts and inventory, and lowered staff costs by eliminating the need for extra seasonal hires. ICRTouch's system also provided comprehensive reporting and enhanced the overall customer experience.

Royal Southern Yacht Club