Case Study: RNLI boosts volunteer efficiency with ICRTouch EPoS software

RNLI rolls out 115 EPoS terminals with ICRTouch

The RNLI, a charity operating 175 volunteer-run shops, faced challenges with its obsolete and inconsistent EPoS systems. They needed a consolidated solution that was easy for volunteers to use and could provide better back-office data. They partnered with vendor ICRTouch and their Authorised Partner, CRS-epos, to implement the TouchPoint EPoS software.

ICRTouch, via CRS-epos, implemented a customized TouchPoint solution with features like auto sign-on and a help button. This easy-to-use system was rolled out nationwide. The result was over 300,000 transactions processed, more efficient operations, and extremely positive feedback from volunteers. ICRTouch provided the RNLI with vital data and a user-friendly system that filled their volunteers with confidence.

RNLI