Case Study: Ocean Room improves efficiency and customer service with ICRTouch EPoS

Ocean Room boosts service for 25+ staff with ICRTouch

Ocean Room, a nightclub and event venue, faced challenges handling high customer footfall during both daytime terrace sittings and nighttime events with its outdated EPoS system. They needed a modern solution from ICRTouch to improve the speed of service at the bar and streamline at-table ordering.

ICRTouch, through its partner Eastern Cash Registers, implemented an all-in-one EPoS solution including TouchPoint terminals, PocketTouch handhelds, and the ByTable app for customer ordering. This allowed staff to work more efficiently and improved the customer experience. As a result, Ocean Room significantly increased productivity and was able to exceed customer expectations.

Ocean Room