Case Study: Kilimanjaro streamlines festival service with ICRTouch EPoS solutions

Kilimanjaro handles 48,000+ festival transactions with 99.9998% success using ICRTouch

Kilimanjaro, the organizer of the Let’s Rock 80s Festival, faced a challenge with unreliable payment systems that frequently lost connection, causing slow service and lost sales during their high-volume events. They engaged vendor ICRTouch, via their partner PanaEpos, to implement a robust handheld solution for processing transactions.

ICRTouch implemented their PocketTouch handheld devices integrated with Dojo A920 payment terminals. The solution was highly successful, processing over 48,000 transactions across multiple events with a remarkable 99.9998% transaction success rate. This reliability from ICRTouch drastically reduced wait times, minimized disruptions, and significantly increased customer satisfaction at the festival.

Kilimanjaro