Case Study: Kebabeesh streamlines takeaway ordering with ICRTouch TouchTakeaway

Kebabeesh cuts takeaway commission costs with ICRTouch TouchTakeaway

Kebabeesh, a multi-award-winning Indian restaurant, needed to adapt its business during the COVID-19 pandemic when it could only operate as a takeout and delivery service. The challenge was to move away from high-charge third-party delivery apps and integrate a seamless online ordering system. They worked with vendor ICRTouch, utilizing their TouchTakeaway product through their provider, Yorkshire Payments.

The solution implemented by ICRTouch was a full EPoS system and the TouchTakeaway online ordering service. This provided a bespoke online system for customers to order directly, which fully integrated with the restaurant so chefs were immediately aware of new orders. The result was that Kebabeesh could stop using commission-based third-party services. Yorkshire Payments provided extensive support for the implementation, enabling the restaurant to successfully adapt its operations.

Kebabeesh