Case Study: Horsham Rugby Club streamlines service and boosts revenue with ICRTouch solutions

Horsham Rugby Club turns tables faster with ICRTouch

Horsham Rugby Club, a community sports club, needed an efficient EPoS solution to streamline operations, manage orders both at the table and online, implement a loyalty program, and track stock. They partnered with vendor ICRTouch and their Authorised Gold Partner, Gardiff EPoS, to implement a system using the TouchPoint software.

ICRTouch, through Gardiff EPoS, provided an integrated system including TouchPoint EPoS, PocketTouch for mobile ordering, and ByTable for order-to-table service and merchandise sales. The solution allowed the club to process orders directly to the kitchen, speed up service, reduce errors, and gain valuable sales insights. The result was streamlined operations, faster table turnover, and an increased average spend per guest. Horsham Rugby Club reported the implementation was a huge success.

Horsham Rugby Club