Case Study: Heritage streamlines fine dining service with ICRTouch EPoS solutions

Heritage streamlines 35 staff operations with ICRTouch

Heritage, a fine dining restaurant in West Sussex, required a flexible EPoS solution to manage its frequently changing multi-course tasting menus and provide real-time reporting. They also needed a digital order-at-table system to streamline the customer experience. To meet this challenge, they worked with vendor ICRTouch and their partner EposReady to implement a comprehensive suite of software and hardware.

The solution from ICRTouch included TouchPoint terminals, PocketTouch for at-table ordering, and TouchOffice Web for remote management. This provided the restaurant with the specific flexibility needed for its seasonal menus and integrated payments for a fully streamlined service. Chef Director Matt Gillan stated that the ICRTouch system is the best EPoS system he has used in his hospitality career, noting its efficiency for daily service management and clear kitchen communication.

Heritage