Case Study: Caffe Gusto streamlines café order collection with ICRTouch CollectionPoint and TouchPoint

Caffe Gusto speeds service across 9 outlets with ICRTouch

Caffe Gusto, a chain of cafés and coffee shops, faced the challenge of servicing a high volume of customers quickly at their new outlet within Bristol City Council offices. They needed a robust, efficient, and easy-to-use system to speed up queuing times, process orders, and allow customers to easily track their orders. They turned to their long-standing vendor, ICRTouch, for a solution using its EPoS systems.

ICRTouch implemented two complete EPoS systems running its TouchPoint software, complete with thermal printers, customer displays, and two large wall-mounted screens running CollectionPoint software. The intuitive TouchPoint system allowed for quicker transactions and minimal staff training, while the integrated EFT solution streamlined credit card payments. This resulted in reduced queuing times, increased customer satisfaction, and a more efficient operation for the busy coffee shop.

Caffe Gusto