Case Study: Beadnell Towers improves stock control and reporting with ICRTouch EPoS

Beadnell Towers updates EPoS after £3 million refurbishment with ICRTouch

Beadnell Towers, an 18-bedroom hotel, required a new and easy-to-operate EPoS system following a £3 million refurbishment. Their challenge was to find a solution that would allow staff to quickly learn the program, perform stock takes, and access integrated financial reporting for their bar and restaurant. They chose the ICRTouch EPoS software from Newcastle Till Company.

The solution from ICRTouch consisted of two touchscreen terminals, two tablets, and a cloud-based back office system, all integrated with the hotel's existing property management software. This provided the hotel with rigorous stock control, allowing them to schedule orders based on historical sales data. The system also keeps staff informed of stock levels and enables fast application of guest accounts. The ease of use has improved customer service speed, and the stock auditing function is now a relied-upon reporting tool for the business.

Beadnell Towers