Case Study: BAFTA 195 Piccadilly streamlines venue operations with ICRTouch EPoS

BAFTA 195 Piccadilly launches a 5-floor EPoS ecosystem in one weekend with ICRTouch

BAFTA 195 Piccadilly, a renowned venue in London's West End, required a new EPoS system to streamline operations across its five floors and multiple hospitality spaces. The challenge was to improve communication between front and back of house, manage orders from three kitchens, and provide exceptional customer service. ICRTouch, through its Authorised Gold Partner Gardiff EPoS, was chosen to implement a solution.

Gardiff EPoS installed a fully integrated ICRTouch ecosystem, including TouchPoint tills, TouchKitchen display systems, and TouchOffice Web back office software over a single weekend. The solution eliminated paper orders, reduced mistakes, and gave management real-time business insights. The result was the establishment of a world-class venue with streamlined operations and exceptional customer service, highly praised by the BAFTA team.

BAFTA 195 Piccadilly