Case Study: Atholl Arms Hotel boosts hotel operations and guest service with ICRTouch EPoS software

Atholl Arms Hotel saves one waiting staff member per shift with ICRTouch

The Atholl Arms Hotel, a historic hotel in Scotland, faced challenges with its outdated and inefficient EPoS and Property Management Systems. These systems were slow, did not interface with other hotel systems, and provided poor management data, leading to operational errors and customer dissatisfaction. The hotel's new owner, Zsolt Balogh, sought a solution from vendor ICRTouch to modernize their infrastructure and improve processes.

ICRTouch implemented a complete suite of its software and hardware, including TouchPoint, PocketTouch, and TouchOffice Web. The solution enabled electronic posting of charges to guest rooms, wireless handheld ordering, and real-time remote management. The results included faster service, reduced customer waiting times, the elimination of one waiting staff member per shift, and tighter control over orders and upselling, significantly improving efficiency and profitability for the Atholl Arms Hotel.

Atholl Arms Hotel