Case Study: Love, Amelia streamlines operations with ICRTouch

Amelia supports 40,000 children with ICRTouch

Love, Amelia, a baby bank charity in North East England, faced operational challenges from managing donations, event ticket sales, and communications across fragmented platforms. To gain financial visibility and streamline these processes, they reached out to vendor ICRTouch via their local partner, Octo-POS, for a low-cost EPoS solution.

ICRTouch implemented a tailored solution including a desktop system for on-site donations and ticketing, a self-service kiosk, and the TouchOffice Web+ back-office system. This provided the charity with a single, real-time view of all transactions, both in-person and online. The result was transformative for the small charity, optimizing operations by replacing multiple disconnected tools with one connected system, enabling accurate income tracking and efficient cash flow planning.

Amelia