Case Study: Global Technology Company eliminates dependence on IT resources and cuts costs with Iconixx Sales

Iconixx Sales Frees Global Technology Leader From a Dependence on IT Resources

A global technology and telecommunications leader operating in more than 100 countries relied on incentive compensation to drive performance but was hamstrung by a legacy ICM solution that lacked integrated workflow, user-friendly management tools, database compatibility and required constant support from internal IT and external vendors—effectively acting as a “multi‑million dollar calculator.” Facing a strategic review in 2010, the company needed a single, scalable system that could serve all divisions without costly custom add‑ons.

The company replaced the legacy platform with Iconixx Sales and Iconixx Global Services, gaining a cloud‑based, mobile-accessible, end‑to‑end ICM platform that delivered built‑in workflow, expanded service to a previously unserviceable division, enhanced reporting and plan‑modeling, and proven support. The transition eliminated the need for multiple add‑ons and cut IT dependency dramatically—reducing dedicated analysts from four full‑time staff to a single half‑time outsourced role—while avoiding additional IT costs.