Case Study: Alaska Communications achieves accurate, timely commission processing and improved sales visibility with Iconixx

Alaska Communications Selects Iconixx for Accurate and Timely Commission Processing

Alaska Communications, a large telecommunications provider of broadband and managed services in Alaska, struggled with manual commission calculations that produced inaccurate payouts, limited reporting, lack of visibility for sales reps, and excessive time spent processing payments. The company sought a sales compensation management solution to deliver more accurate and timely commissions, reduce over‑/underpayments and churn, and increase transparency to reduce disputes.

Alaska Communications implemented Iconixx’s enterprise sales performance management solution, chosen for its ease of use and strong modeling, forecasting and planning capabilities. The automated system sped processing, scaled with the business, added dashboards and integrated workflows, improved payout accuracy and rep visibility, reduced disputes and costly payment errors, and provided the personalized support and peace of mind the team needed.

Alaska Communications

Amanda Hesser

Sr. Compensation and Benefits Analyst