Case Study: altafiber reduces PCN risk and identifies $3.7M in replacement costs with iconectiv

Effective equipment product change management

altafiber faced the challenge of managing Product Change Notices (PCNs) from network equipment suppliers with fewer operational resources, risking significant financial liability for equipment replacement and potential service outages. They engaged iconectiv for a PCN Business Optimization Analysis to address this critical process.

iconectiv analyzed altafiber's PCN process and compared its equipment inventory against the TruOps Common Language repository. This solution identified more than 50 equipment items, valued at an estimated $3.7 million, where the supplier was potentially financially responsible for replacement, preventing unnecessary capital expenditure for altafiber.

altafiber

John Washington

Language Standards Manager