Case Study: Toronto Pearson International Airport enhances the traveller experience with Icon Digital

Toronto Pearson International Airport improves travel experience for 40 million passengers a year with Icon Digital

Toronto Pearson International Airport, Canada's largest airport serving over 40 million passengers annually, sought to improve the overall customer experience and modernize its terminals. The airport partnered with vendor ICON, utilizing their digital technology and large format graphics services to enhance wayfinding and ambience for travelers.

The solution from ICON involved installing a series of LCD and LED videowalls, including curved LED bulkheads and a 25-foot sculptural flower with LED petals for flight information. ICON also managed hundreds of screens via a network operations control centre for 24/7 monitoring and installed large format perforated window graphics. Through these innovations, ICON elevated the traveler experience, improved wayfinding, and ensured maximum uptime for their digital systems, contributing to the airport's award-winning environment.

Toronto Pearson International Airport