Case Study: Konica Minolta Business Solutions Canada achieves reduced service calls and operational efficiencies with ICM America SAP rollout

Konica Minolta Business Solutions Canada cuts service calls 15% with ICM America

Konica Minolta Business Solutions Canada, LTD, a division of a major multi-functional printer and peripheral manufacturer, faced the challenge of rolling out SAP to its Canadian operations. The complexity of their sales agreements, involving multiple third parties, required a high level of expertise. They selected ICM America as their implementation partner to manage this project.

ICM America delivered a comprehensive SAP implementation using the ASAP methodology, which included project planning, change management, and extensive testing. The solution established new programming standards to accommodate different currencies and languages. As a result of ICM America's work, the project was completed on time and on budget. This led to a measurable impact, including reduced inventory and a 15% reduction in service calls due to new operational efficiencies.

Konica Minolta Business Solutions Canada, LTD