Case Study: Thomas Jefferson University improves reliability and discovers hidden issues with Icinga

Thomas Jefferson University - Customer Case Study

Thomas Jefferson University, a research and healthcare institution, required improved monitoring for its IT infrastructure to identify and resolve unknown system issues. The research tech team selected Icinga, utilizing its core monitoring service along with the PNP4Nagios add-on for data visualization, to gain deeper insights into their network and systems.

The implementation of Icinga provided immediate visibility into critical problems, such as a flapping router and a server processor bottleneck. This allowed the team to proactively fix issues daily, significantly increasing system reliability. Furthermore, the solution enabled them to predict future disk space requirements from research data, which directly supported budget planning and assessment for necessary upgrades.

Thomas Jefferson University

Sam Gleske

Research Labs Support Tech