Case Study: The Chai Company streamlines food safety and production with Icicle Technologies

Managing a Complex Production Run With IcicleManaging a Complex Production Run With Icicle

The Chai Company, a specialty chai producer known for its slow-brewed, organic concentrates, was managing a highly complex operation across a primary facility, multiple co-packers, and four warehouses. Before working with Icicle Technologies and its food manufacturing software, the company tracked inventory, vendors, food safety, and quality assurance largely on paper and spreadsheets, making recalls, audits, and certification management time-consuming and error-prone.

Icicle Technologies implemented a centralized data hub that connected vendor management, recipes, HACCP plans, production checks, quality checks, sanitation, pest control, maintenance, and more, with custom templates to fit The Chai Company’s non-linear, multi-facility production process. The result was smoother inventory tracking, up-to-date supplier certifications, fewer human errors, and easier remote monitoring and audits, with traceability information immediately available when the auditor arrived.

The Chai Company

Simon Lam

Director of Operations