ICF
19 Case Studies
Case Study: Los Angeles County builds cooler, healthier homes with ICF
A ICF Case Study
Los Angeles County launches Cool & Healthy Homes with ICF for 1M+ residents
Los Angeles County faced the challenge of implementing a new indoor heat ordinance that set a maximum temperature of 82°F for rental units, a policy affecting over one million residents. The primary obstacle was not just policy design but also communication, as they needed to effectively inform both tenants and landlords about new obligations, rights, and compliance timelines across language barriers. The vendor ICF was engaged to address this critical communications need.
ICF designed and built the comprehensive Cool & Healthy Homes communications program from the ground up. This solution involved extensive stakeholder engagement, a multilingual content strategy, and a dedicated website serving as a central hub for resources. The program successfully launched ahead of the ordinance's compliance deadlines, serving over 70,000 rental units and earning a DC American Advertising Award for its innovative approach.
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