ICF
19 Case Studies
Case Study: Children’s Bureau modernizes Child Welfare Information Gateway with ICF
A ICF Case Study
Children’s Bureau modernizes Child Welfare Information Gateway with ICF for 4M+ annual website visits
The Children’s Bureau faced the challenge of modernizing its Child Welfare Information Gateway, a key resource hub for child welfare professionals. The website needed a streamlined, human-centered design to adapt to evolving information needs and audience behaviors. ICF was engaged to leverage its federal IT modernization expertise to address this challenge.
ICF redesigned and launched a modernized website with an intuitive design and enhanced search functionality. The solution provided customized access to over 4,000 curated resources. The results were significant, with the Information Gateway now receiving over 4 million website sessions annually and successfully responding to 6,000 direct customer inquiries per year, equipping professionals with the tools to improve outcomes for children and families.
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