Case Study: Daimler achieves 83% reduction in contract cycle time with Icertis Contract Intelligence (ICI)

The Icertis Contract Intelligence (ICI) platform reduces contract cycle time by 83%, marks new era of procurement for auto manufacturer

Daimler, one of the world’s largest producers of premium cars and commercial vehicles, needed to modernize procurement as rapid growth created higher budgets, hundreds of thousands of suppliers and thousands of sourcing personnel. Its 25‑year‑old, non‑integrated procurement systems slowed onboarding, fragmented RFPs and contracting, and made it difficult to track contract risks and obligations.

By deploying the Icertis Contract Intelligence (ICI) platform, Daimler joined sourcing and contracting in a single, cloud‑first system that went live in five months. The platform—used by some 6,000 buyers and managing relationships with roughly 500,000 suppliers—cut contract cycle time from six weeks to one (an 83% reduction), improved regulatory compliance, and made risks and processes far more transparent.

Daimler

Ulrich Ochmann

Product Owner Contracting, NPS