Case Study: Leading Provider of Corporate Payments Solutions achieves streamlined contract management and faster contract velocity with Icertis Contract Management (ICM)

Payment Solutions Provider Simplifies Contract Management with the Icertis Contract Management (ICM) Platform

A leading provider of corporate payment solutions for vehicle fleets, travel and healthcare — with $1 billion in revenue and over 2,600 employees — faced an outdated contract management environment that stored signed agreements on local drives and in file cabinets, lacked integrations, moved slowly through approvals, and made renewals and milestones hard to track. The company needed a modern, scalable platform to support growth, multi‑lingual international business, and an aggressive implementation schedule as part of its digital transformation.

They implemented the Icertis Contract Management (ICM) platform, using its workflow engine, an eight‑language template library, automated notifications, e-signature options, dashboards and integrations with Salesforce, Oracle BPM, Microsoft Dynamics and Azure. A train‑the‑trainer rollout and extended post‑go‑live support sped adoption. The result: faster contract velocity, improved visibility and audit trails, procurement and sales efficiencies, cost reductions for finance, stronger IT security, and better renewal and enforcement outcomes for legal — freeing associates to focus on strategic work.