Case Study: Family-operated broad-line food distributor achieves 360-degree contract visibility and operational efficiency with Icertis

New Contract Management Platform Helps Grocery Distributor Deliver the Goods

A family-operated broad-line food distributor with 175 North American locations, 24 distribution centers and relationships with 3,500 suppliers was struggling to support 16,000 daily deliveries using a manual contracting process. Contract reviews and approvals were slow, due diligence was labor intensive, agreements were stored in departmental silos, and the company lacked proactive governance, compliance enforcement and visibility into contract-related performance metrics.

The company implemented the Icertis Contract Management platform to automate approval workflows, enforce legal and financial compliance, and provide 360-degree visibility and notifications across the contract lifecycle. The platform made vendor performance measurable—helping the VIP supplier program—and the company created a senior contract manager to coordinate adoption. With the initial rollout in IT and legal and plans to extend to procurement and sales, the distributor now uses contract data to evaluate suppliers, identify operational improvements and expects significant efficiency gains.