Case Study: Nederlandse Spoorwegen (NS) achieves clearer, more connected contract management with Icertis

Nederlandse Spoorwegen (NS) streamlines 20,000-employee contract management with Icertis

Nederlandse Spoorwegen (NS), one of Europe's largest public transport operators, faced significant challenges managing its vast network of complex, high-value contracts. Fragmentation across systems and teams led to limited visibility, operational pressure, and difficulty tracking performance and obligations. To address this, NS partnered with Icertis to implement its Contract Intelligence platform.

The Icertis solution embedded the CATS CM methodology into a centralized platform, providing standardized governance and seamless integration with SAP and Microsoft 365. This gave contract managers real-time visibility through dashboards and reporting, fostering stronger collaboration and more informed, proactive decision-making. Icertis helped NS build a structured foundation for contract management, enabling the organization to move from fragmented processes to a controlled, data-driven approach.

Nederlandse Spoorwegen (NS)