Case Study: Multinational IT Services Company achieves faster contract turnaround with Icertis

Multinational IT Company Gains Speed & Efficiency with Contract Intelligence

The Multinational IT Services Company, a $1.5B+ provider of digital transformation services, struggled to manage more than 7,000 legacy contracts and about 300 new agreements per month across multiple teams and systems. Contract status, approvals, and historical terms were tracked manually, creating delays, limited visibility, and disconnected workflows.

The company implemented the Icertis Contract Intelligence (ICI) platform to digitize and automate contract authoring, approvals, and execution, starting with MSAs and SOWs before expanding to nearly all contract types. With Icertis, 98% of client contracts now process through the platform and 90% of SOWs are on ICI, enabling the company to handle about 400 contracts a month and cut end-to-end SOW review turnaround time by 25%.