Case Study: Mphasis achieves faster contract turnaround and cost efficiency with Icertis Contract Intelligence

Mphasis Improves Contract Turnaround Time and Gains Cost Efficiency with Contract Intelligence

Mphasis, a leading IT solutions provider with over US$1.8 billion in revenue, supports digital transformation for clients in banking and financial services but was hampered by manual contract management across more than 7,000 legacy agreements and roughly 300 contracts processed monthly. Frequent renewals and labor-intensive status and approval tracking made contract administration slow and resource-heavy.

By implementing Icertis Contract Intelligence and migrating MSAs, SOWs and other contract types to the platform, Mphasis now processes 98% of client contracts (90% of SOWs) through Icertis, executing about 400 contracts monthly and cutting end-to-end SOW review time by ~35%. The automation surfaced roadblocks earlier, accelerated revenue realization, and generated data visibility that supports future initiatives like AI-driven SLAs and CRM integration.

Mphasis

Eric Winston

General Counsel and Chief Ethics & Compliance Officer