Case Study: Microsoft Corporation achieves 60% faster contract velocity and streamlined partner incentive payments with Icertis Contract Management (ICM)

Microsoft Streamlined Its Contract Management

Microsoft, which works with more than 650,000 partners to co-sponsor events and pay incentives for driving customer and licensing revenue, faced a slow, inconsistent and hard-to-scale contracting process. Disparate systems, manual steps and back-and-forth verification of varied proof materials delayed partner payments, increased administrative cost, and undermined contract velocity.

Icertis deployed its Contract Management (ICM) platform to unify authoring, approval, execution and storage, adding search, automation, DocuSign e-signatures, reporting, notifications and a mobile app. The platform rolled out enterprise-wide in 12 weeks with high adoption, boosting contract velocity by 60%, accelerating partner payments, improving auditability and compliance, and delivering productivity gains and ongoing ROI.

Microsoft Corporation

Sarathy Annamraju

Senior Director