Case Study: Microsoft Corporation achieves greater visibility into retail expansion and store productivity with Icertis Contract Management

Microsoft stores improve visibility into retail expansion

Microsoft’s retail footprint has grown to more than 100 stores across the U.S., Canada and Australia, creating a complex web of leases and partner/vendor contracts that made it difficult to track store openings, obligations and productivity by location, product and layout. The company needed clearer, consolidated visibility into contract status and store performance to streamline back‑end processes and measure individual store productivity.

Using the Icertis Contract Management platform on Azure with a Bing Maps–integrated dashboard, Microsoft gained a visual, color‑coded view of each store’s contract status, automated notifications for expirations and obligations, and predictive analytics on sales and productivity. The solution improved change‑order management and business continuity, delivered better insights into store performance, and proved easy to use—driving high adoption among internal teams, partners and vendors.

Microsoft Corporation

Michel Gahard

Associate General Counsel