Case Study: Microsoft Corporation reduces contract cycle time from 90 to 15 days and achieves hyper-scale enterprise licensing with Icertis

Microsoft Standardizes on the Icertis Contract Management Platform to Manage its Enterprise Volume Licensing and OEM Business Worldwide

Microsoft’s Next Generation Volume Licensing platform supports a $60 billion global Enterprise Volume Licensing and OEM business, but rapid cloud growth strained its contracting processes. The company needed far greater velocity, scale and multilingual support to handle peak quarter- and year-end demand while preserving a familiar CRM experience for its sales teams.

By standardizing on the Icertis Contract Management platform running on Microsoft Azure, Microsoft automated clause and template assembly and leveraged auto-scaling to handle surges (up to 175 agreements/minute). The solution cut contract cycle time from 90 days to 15, supported templates and clauses across regions and languages, and met or exceeded SLAs for generating complex, multi-page licensing agreements at peak times.

Microsoft Corporation

Tony Ulkekul

Head of Enterprise & Corporate IT