Case Study: Microsoft Corporation achieves global contract automation and 83% faster contract turnaround with Icertis Contract Intelligence

Microsoft Completes Ambitious, Global Contract Transformation With Azure-Powered Contract Intelligence

Microsoft’s Corporate, External, and Legal Affairs (CELA) set out to centralize and automate Microsoft’s massive contract portfolio to drive savings, efficiency, and risk reduction. With 220,000 employees—most not trained in procurement or legal—CELA needed to replace a SharePoint repository with a flexible, rules-driven system that provides a consistent, guided interface and automatically populates clauses based on deal attributes and geography.

CELA partnered with Icertis to deploy the Icertis Contract Intelligence platform on Azure, migrating over 1 million legacy contracts into a single, searchable repository and enabling an intelligent self-service SOW experience. The rollout produced immediate impact—5,600 contracts created in month one—and today 220,000 employees generate 150,000 SOWs annually, SOW creation time dropped ~83% (from ~30 minutes to ~5), reviews now complete in under two days, and compliance is enforced via a centralized clause library.

Microsoft Corporation

Tom Orrison

Director of Legal Operations