Case Study: Mercedes-Benz USA achieves an 83% reduction in contract cycle time with Icertis

Mercedes-Benz Drives Enterprise Transformation with Icertis Contract Intelligence

Mercedes‑Benz, the luxury German automaker, faced mounting disruption and rapid business expansion that outpaced its 25‑year‑old procurement system. With hundreds of thousands of suppliers and thousands of sourcing staff, onboarding and contracting relied on multiple non‑integrated systems, creating delays, inefficiencies, and limited visibility into contractual risks and obligations.

By deploying the Icertis Contract Intelligence platform, Mercedes‑Benz unified sourcing and contracting with a cloud‑ and API‑first CLM that integrated with existing systems and was rolled out in five months. The new system—used by about 6,000 buyers and managing roughly 500,000 supplier relationships—cut contract cycle time from six weeks to one (an 83% reduction), improved compliance and risk transparency, and made procurement faster and easier for buyers.

Mercedes-Benz USA

Jan Brecht

Chief Information Officer