Case Study: MassTech achieves greater contract visibility and compliance with Icertis

MassTech enhances compliance and oversight while increasing contract visibility and user adoption

MassTech, a public agency managing multi-million-dollar projects for the Commonwealth of Massachusetts, had been struggling with a cumbersome, highly customized contract system and paper-based processes that limited visibility, standardization, and user adoption. The organization needed a better way to track contracts through the workflow, avoid outdated language and templates, and improve staff efficiency. MassTech turned to Icertis and its Contract Intelligence platform to address these challenges.

Icertis implemented an intuitive contract management platform with standardized templates, flexible workflows, and clear end-to-end visibility into agreements. The result was improved adoption, stronger compliance and oversight, and a more efficient contracting process; over 75% of employees now use the system to initiate, approve, or view contracts. MassTech also reported better workflow visibility, easier management of multiple agreement types, and increased financial oversight through automated checks before payment.

MassTech

Marybeth Dixon

Senior Manager of Corporate Systems & Financial Operations