Case Study: Leading IT Services Company accelerates global contract velocity and visibility with Icertis Contract Management

IT Provider Chooses Icertis Contract Management Platform to Accelerate Global Business

A global information-technology, consulting and business-process services company with $8 billion in annual revenue faced an increasingly complex contracting environment: dozens of business units producing over 50 contract types, manual risk and compliance workflows, sales delays, and limited finance/legal visibility. The company needed a flexible, enterprise-grade system that could meet diverse departmental requirements and integrate with legacy systems.

The firm implemented the Icertis Contract Management platform to centralize NDAs, SLAs, MSAs, SOWs and third‑party contracts (about 90% of volume), adding custom risk assessments, automatic obligation extraction and Rights Management System integration. Adoption was rapid—hundreds of contracts in the first months and now roughly 400 contracts per month—bringing full lifecycle visibility, streamlined processes for 50 contract types and a planned rollout to 100 additional offices.