Case Study: Healthfirst achieves centralized provider relationships and streamlined contract operations with Icertis

Healthfirst Centralizes Provider Relationships with Icertis

Healthfirst, a New York City nonprofit health plan serving over 1.5 million members across Medicaid, Medicare and commercial markets, faced growing complexity as its provider and vendor contracts proliferated. Contracts were scattered across desks and personal files, creating limited visibility, compliance risk and business delays that impeded growth.

Healthfirst implemented the Icertis contract intelligence platform to centralize 35,000+ provider contracts and integrate with systems like Workday, automating workflows, improving version control and giving real‑time lifecycle visibility. The rollout enabled rapid access to contracts, an 85% reduction in end‑to‑end SOW review time, processing of 10,000 provider contracts and migration of 30,000 legacy files, freeing teams for higher‑value work and improving compliance and scalability.

Healthfirst

Desha Dyett-Dennis

Product Owner