Case Study: Genpact boosts profitability and halves contract cycle time with Icertis Contract Intelligence

Genpact overhauls its contract management to increase profitability

Genpact, a multinational BPO serving Fortune 500 clients, faced slow, manual processes for capturing and tracking detailed MSAs and SOWs with strict KPIs. That lack of visibility and long contract cycle times hindered speed to market, delayed revenue recognition and constrained profitability, so Genpact set out to improve how contractual commitments were captured, monitored and enforced.

By implementing the Icertis Contract Intelligence platform, Genpact automated its end-to-end contract lifecycle so commitments are auto-identified, assigned, tracked and risk-assessed with proactive alerts and executive-level dashboards. The change delivered rapid adoption and stronger governance—17,000 contracts created in 1.5 years, contract cycles cut by more than 50% (50–60% faster), improved compliance across 100% of contracts and faster speed to market.

Genpact

Sanjeev Prasad

CIO