Case Study: Ferring Pharmaceuticals achieves over 50% self-service contracting and reduced reliance on legal with Icertis

Ferring Pharmaceuticals Leverages Icertis CLM to Reduce Reliance on Legal

Ferring Pharmaceuticals, a privately owned specialty pharma with more than 6,500 employees and a growing global footprint, faced fragmented, manual contract processes across locations and departments. Teams relied heavily on legal for routine tasks and template sourcing, creating a bottleneck as agreement volumes rose and preventing centralized control and visibility.

Ferring deployed the Icertis Contract Intelligence platform across key regions to enable self-service, standardized workflows and a single searchable repository. The rollout delivered tangible gains: self-service creation for over 50% of agreements, an 80% reduction in common templates, a 70% jump in e‑signed contracts after integration, and a 30% faster buy‑side contract turnaround—freeing lawyers to focus on higher-value work while improving compliance and scalability.

Ferring Pharmaceuticals

Shelia Dusseau

Head of Global Legal Operations