Case Study: Daimler achieves digital procurement transformation and 5x faster contract turnaround with Icertis ICM

Daimler Leads Digital Transformation With ICM

Daimler, covering passenger cars, commercial vehicles and financial services, faced rising competition from tech companies developing autonomous vehicles and AI-driven services. To stay competitive it set out to fully digitize procurement—making contract management the cornerstone of its new procurement system (NPS) to ensure global agility and flexibility across contracting and sourcing.

Daimler chose Icertis ICM and the ICM Sourcing app and deployed them rapidly, integrating with third‑party systems to cover every phase of contracting and sourcing. The implementation standardized procurement across 500,000 suppliers, introduced item‑level quote comparisons, automated sourcing requests and advanced analytics, and cut contract turnaround time from five weeks to one.

Daimler

Stephan Stathel

Product Owner Operations